Wenjing
Zhang

Service Designer

UX Strategist

Researcher

Designed end-to-end Global Customer Experience (GCX) @eBay

Delivered Platform AI strategy @Intuit
Service Design M. F. A. @Savannah College of Art and Design

Collaborated within the Global Customer Experience (GCX) team,

spearheading cross-functional initiatives to craft comprehensive experiences for both customers and employees,

leading to measurable enhancements in engagement and operational efficiency.

Collaborated with product manager, product designer, content designer and engineer

to develop AI strategy for Intuit platform, Mint, TurboTax, and QuickBooks.